Shipping policy
SHIPPING POLICY
Last Updated: August 20, 2026
This Shipping Policy describes the processing, fulfillment, and estimated delivery procedures applicable to purchases made through Feluuna, operated by MTI Landin LLC.
1. Shipping Area
Feluuna currently accepts and ships orders within the United States.
Availability of shipping services may depend on the customer’s destination and other fulfillment considerations.
2. Order Processing
Orders are generally processed within 1–2 business days after payment has been successfully received and the order has been confirmed.
Business days do not include Saturdays, Sundays, or federal holidays in the United States.
Please note that processing time and shipping time are separate.
Processing may occasionally take longer during holidays, periods of unusually high order volume, product availability issues, supplier delays, fulfillment disruptions, or other circumstances outside our reasonable control.
3. Estimated Delivery Time
After an order has been processed, estimated delivery generally takes approximately 3–10 business days.
Under normal circumstances, customers should therefore generally allow approximately 4–12 business days from order confirmation for processing and delivery.
These timeframes are estimates only and do not constitute guaranteed delivery dates, except where otherwise expressly stated or required by applicable law.
Actual delivery times may vary depending on factors including:
• Customer location;
• Product availability;
• Fulfillment location;
• Carrier operations;
• Shipping volume;
• Holidays;
• Severe weather;
• Transportation disruptions;
• Supplier or warehouse processing;
• Incorrect or incomplete shipping information; and
• Other circumstances outside Feluuna’s reasonable control.
4. Third-Party Fulfillment
Feluuna may work with third-party suppliers, fulfillment partners, warehouses, logistics providers, and shipping carriers to process and deliver orders.
As a result, products purchased through Feluuna may be stored, packaged, processed, and/or shipped by a third-party fulfillment provider on our behalf.
Orders may also originate from different fulfillment locations depending on product availability and logistical considerations.
5. Shipping Address
Customers are responsible for providing complete and accurate shipping information at checkout.
Before completing an order, customers should carefully verify:
• Full name;
• Street address;
• Apartment, suite, or unit number, if applicable;
• City;
• State;
• ZIP code; and
• Any other information necessary for successful delivery.
Because orders cannot be canceled or modified once payment has been completed, customers must verify their shipping information before submitting their order.
To the extent permitted by applicable law, Feluuna is not responsible for delays, unsuccessful deliveries, returned packages, or additional costs resulting from inaccurate or incomplete shipping information supplied by the customer.
6. Order Changes and Cancellations
Orders cannot be canceled or modified after payment has been successfully completed.
Orders may enter processing or be transmitted to our fulfillment partners shortly after payment confirmation.
Customers should therefore carefully review all order and delivery information before completing checkout.
7. Tracking Information
Where tracking information is available, customers may receive tracking details after their order has been processed and transferred into the applicable shipping network.
Tracking information may require additional time to become active after a shipping label has been created.
Carrier tracking systems are operated by third parties and may occasionally experience delays or inaccuracies.
8. Shipping Delays
Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur.
Carrier delays, severe weather, transportation interruptions, holidays, high shipping volumes, fulfillment disruptions, or other events may affect delivery.
A shipment arriving later than its estimated delivery timeframe does not automatically mean that the package has been lost and does not automatically qualify the order for a refund, except where otherwise required by applicable law.
If your order experiences a significant delay, please contact us at mtlandincorp@gmail.com so we can review the available order and tracking information.
9. Delivered Packages
Customers should monitor tracking information and ensure that packages can be safely received at the shipping address provided.
If tracking indicates that an order has been delivered but you cannot locate the package, please check the surrounding delivery area and, where appropriate, contact the applicable shipping carrier.
You may also contact Feluuna so that we can review the available information and determine what assistance may reasonably be available.
The resolution of lost, stolen, misdelivered, or incorrectly marked packages will depend on the circumstances, available carrier information, and applicable law.
10. Contact Us
For questions regarding shipping or an existing order, please contact:
Feluuna
Operated by MTI Landin LLC
Email: mtlandincorp@gmail.com
30 N Gould St #64288
Sheridan, WY 82801
United States