Refund policy
REFUND & RETURN POLICY
Last Updated: August 20, 2026
At Feluuna, operated by MTI Landin LLC, we want our customers to receive products that function as intended. This Refund & Return Policy explains the conditions under which a return, replacement, or refund request may be submitted.
By purchasing from Feluuna, you acknowledge and agree to this policy, subject to any rights that cannot be waived under applicable law.
1. 7-Day Return Request Period
Customers may submit an eligible return request within seven (7) calendar days from the date the product is delivered.
The seven-day period begins on the date that carrier tracking information or other reliable delivery records indicate that the order was delivered.
To request a return or report a product issue, contact us at:
mtlandincorp@gmail.com
Your request must be submitted within the applicable seven-day period.
Submitting a request does not automatically guarantee that a return, replacement, or refund will be approved. All claims are subject to review and verification under this policy.
2. Defective or Non-Functional Products
Our seven-day defect coverage applies to products that are delivered with a functional defect that materially prevents the product from performing its essential intended function.
A product will generally be considered functionally defective when it does not operate substantially as intended despite having been correctly assembled, installed, connected, maintained, and used according to the applicable instructions.
Customers reporting a defective or non-functional product must contact us within seven (7) calendar days following delivery.
To evaluate a claim, Feluuna may request reasonable supporting evidence, including:
• Order number and customer information;
• A description of the problem;
• Clear photographs of the product;
• Video evidence demonstrating the malfunction;
• Photographs of the packaging;
• Product identification information; and/or
• Additional information reasonably necessary to verify the issue.
Customers may also be asked to complete reasonable troubleshooting steps before a claim is approved.
If we determine that the product contains an eligible functional defect, Feluuna will provide an appropriate remedy, which may include a replacement, refund, or other resolution, depending on the circumstances and applicable law.
3. Cosmetic Damage and Aesthetic Imperfections
Except where otherwise required by applicable law, our limited defect coverage does not apply to purely cosmetic or aesthetic imperfections that do not materially affect the functionality of the product.
Examples may include:
• Minor scratches;
• Superficial marks;
• Minor discoloration;
• Slight variations in finish, color, or texture;
• Small manufacturing marks;
• Minor visual imperfections;
• Minor packaging damage where the product itself remains functional; or
• Other cosmetic conditions that do not prevent the product from operating substantially as intended.
A cosmetic imperfection alone will not ordinarily qualify the product as functionally defective.
Reasonable variations resulting from manufacturing, materials, packaging, photography, lighting, or product updates may occur and do not necessarily constitute defects.
4. Conditions Not Covered
Except where otherwise required by applicable law, Feluuna’s limited defect coverage does not apply to damage, malfunction, or deterioration resulting from:
• Improper or unintended use;
• Accidents;
• Drops, impacts, or physical damage occurring after delivery;
• Incorrect assembly or installation;
• Failure to follow product instructions;
• Unauthorized modifications or repairs;
• Improper electrical connections or power sources;
• Improper cleaning;
• Failure to perform appropriate maintenance;
• Normal wear and tear;
• Damage caused by pets, children, or other persons;
• Exposure to unsuitable conditions;
• Intentional damage; or
• Any condition unrelated to a defect existing when the product was delivered.
5. Change of Mind
Except where otherwise required by applicable law, Feluuna does not guarantee returns or refunds solely because a customer changes their mind, no longer wants the product, orders the wrong item, or decides after purchase that the product is no longer needed.
Customers are responsible for reviewing product descriptions, specifications, and order information before completing their purchase.
6. Order Cancellations and Modifications
Orders cannot be canceled or modified once payment has been successfully completed.
Orders may enter our automated processing and fulfillment systems immediately after payment confirmation.
Customers are therefore responsible for verifying their product selection, quantity, shipping address, and other order information before completing checkout.
7. Return Authorization
Do not send a product back without first contacting Feluuna and receiving return instructions.
If a return is approved, we will provide the customer with the applicable instructions.
Products returned without prior authorization or sent to an address that has not been specifically provided for the return may not be accepted or processed.
Our registered business address should not automatically be considered a product return address.
8. Refunds
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
After Feluuna processes an approved refund, banks, credit card issuers, payment processors, and other financial institutions may require additional time to reflect the funds in the customer’s account.
These third-party processing times are outside Feluuna’s direct control.
9. No Additional Commercial Warranty
Unless expressly stated otherwise in writing for a particular product, Feluuna does not provide an additional voluntary commercial warranty beyond the coverage expressly described in this policy.
Nothing in this policy is intended to exclude, restrict, or modify any consumer right, statutory warranty, or remedy that cannot lawfully be excluded under applicable law.
10. Contact Us
For return, defect, or refund requests, please contact:
Feluuna
Operated by MTI Landin LLC
Email: mtlandincorp@gmail.com
30 N Gould St #64288
Sheridan, WY 82801
United States